Frequently Asked Questions

Everything you need to know about your Mephisto experience.

What makes Mephisto footwear different from other brands?

Mephisto shoes feature our patented Soft-Air technology, which minimizes the shock from walking, protecting your feet, joints, and vertebrae while providing a healthy environment for your feet.

How long does shipping take for my order?

Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is your return and exchange policy?

We offer a 30-day return policy for unworn merchandise in its original packaging. Please ensure the soles are clean and the items are in sellable condition to receive a full refund.

Do you offer a refurbishment service for worn shoes?

Yes, we offer a comprehensive recrafting service for most Mephisto styles. This includes resoling, new insoles, and professional cleaning to extend the life of your favorite pair.

How can I determine my correct size?

We provide a detailed size guide on each product page. Mephisto shoes generally run true to size, but we recommend checking the specific fit notes for sandals versus closed-toe boots.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Klarna and Afterpay.